Highest Ever Customer Satisfaction Levels for Made2Manage ERP Software Users

Consona Corporation

Consona Corporation, a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that its Made2Manage ERP software product has achieved its highest ever customer satisfaction and support satisfaction levels. The Made2Manage ERP software users’ overall customer satisfaction rate has increased each year since the software solution’s acquisition in 2003. The Made2Manage product team attributes the high satisfaction ratings to continuing investment in its award-winning support infrastructure and executing on its 100 percent customer driven product development process, culminating this year with the successful release of Made2Manage Version 6.0

According to regularly tracked metrics, 90 percent of Made2Manage ERP software (http://www.made2manage.com/ERP-Software-System.aspx) users are satisfied with their support experience, this highest-ever rating is a result of an effective and efficient Made2Manage support team, which has produced these results: 86 percent of all Web cases were responded to in less than two hours, up from 73 percent in the first quarter of 2008. 65 percent of cases were resolved within 24 hours, up from 55 percent in the first quarter of 2008. Average support backlog dropped by 23 percent annually since 2007.

Source found: http://tinyurl.com/om82rs

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